Terms of service

Return & Refund Policy

1. Returns

We accept returns within 07 days of the original purchase date.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable software products

  • Perishable goods

  • Personalized or custom-made items

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original method of payment.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:

Email: support@yourcompany.com
Phone: (123) 456-7890

4. Return Shipping

Customers are responsible for paying return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping service. We cannot guarantee receipt of your returned item without tracking.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us.

If you'd like, tell me:

  • What type of business you run (ecommerce, digital products, clothing, etc.)

  • Your return window (14, 30, 60 days?)

  • Whether you offer free returns

And I’ll tailor this specifically to your business.


online store Terms of service

Here’s a professional Terms of Service template for an online store. You can customize the placeholders to fit your business.

Terms of Service

Last Updated: [Insert Date]

Welcome to [Your Store Name] (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website located at [www.yourstore.com] (the “Site”) and the purchase of products from our online store.

By accessing or using our Site, you agree to these Terms.

1. Eligibility

By using this Site, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You will use this Site in compliance with all applicable laws.

2. Products & Services

We make every effort to display product descriptions, pricing, and availability accurately. However:

  • We reserve the right to correct errors in pricing or descriptions.

  • We may discontinue products at any time without notice.

  • Product colors may vary slightly depending on your device screen.

3. Orders

When you place an order:

  • You agree that all information provided is accurate and complete.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

  • Order confirmation does not guarantee acceptance; it confirms receipt of your order.

If your order is canceled after payment, a full refund will be issued.

4. Pricing & Payments

All prices are listed in [Currency] unless otherwise stated.

We accept payment through secure third-party payment providers. By submitting payment information, you authorize us to charge the applicable amount.

We are not responsible for fees charged by your bank or payment provider.

5. Shipping & Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss transfers to you upon delivery.

6. Returns & Refunds

Our Return & Refund Policy governs returns and refunds. By purchasing from us, you agree to that policy.

[Insert link to your Return Policy]

7. Intellectual Property

All content on this Site, including:

  • Text

  • Images

  • Logos

  • Graphics

  • Product designs

is the property of [Your Store Name] and may not be copied, reproduced, or distributed without written permission.

8. Prohibited Uses

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to hack or disrupt the Site

  • Upload malicious software

  • Infringe on intellectual property rights

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability shall not exceed the amount you paid for the product.

10. Disclaimer of Warranties

The Site and products are provided “as is” without warranties of any kind, either express or implied, unless required by law.

11. Indemnification

You agree to indemnify and hold harmless [Your Store Name] from any claims arising from your misuse of the Site or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of [Your Country/State], without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.

14. Contact Information

If you have any questions about these Terms, please contact us:

Email: sellersshelf9@gmail.com.com
Address: sellersshelf, Alappuzha ,kerala
Phone: [+919946485544]