Refund policy
Return & Refund Policy
1. Returns
We accept returns within 07 day of the original purchase date.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (receipt or order confirmation) is required.
Certain items are non-returnable, including:
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Gift cards
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Downloadable software products
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Perishable goods
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Personalized or custom-made items
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved:
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Your refund will be processed to your original method of payment.
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:
Email: support - sellereshelf9@gmail.com
Phone: +91 99 4648 5544
4. Return Shipping
Customers are responsible for paying return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service. We cannot guarantee receipt of your returned item without tracking.
5. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us.